Refund policy

Refund & Exchange Policy – Taarasa

Important Policy Notice

NO RETURNS POLICY

We have a strict NO RETURNS policy. All sales are final and non-refundable.

NO CANCELLATION

Orders cannot be cancelled once payment has been successfully completed. Please review your order carefully before placing your order.

Exchange Policy

Limited Exchange Available

Exchange (same product only) is applicable only if the damage is clearly visible in the unpacking video.

Exchange Eligibility Criteria

✅ Eligible for Exchange

  • Significant damage clearly visible in the unpacking video.

  • Manufacturing defects affecting product usability.

  • Wrong product delivered (different from the order placed).

  • Major color variation due to manufacturing error (not because of photography or screen settings).

  • Torn or damaged fabric received.

❌ Not Eligible for Exchange

  • Personal preference or dislike of the product.

  • Size or fitting issues.

  • Minor loose threads.

  • Removable stains or marks.

  • Minor stitching imperfections that do not affect usability.

  • Slight color variations caused by photography, lighting, or monitor settings.

  • Change of mind after purchase.

Unpacking Video Requirements

🎥 Video Documentation is Mandatory

A complete unpacking video is required for every exchange request. Without this video, exchange requests cannot be processed.

Video Guidelines

  • Record the entire unpacking process continuously from opening the package to inspecting the product.

  • Show the sealed package before opening, including any visible damage.

  • Ensure proper lighting and clear visibility.

  • Display all sides of the product and clearly highlight any damage or defect.

  • The video must be continuous and unedited.

  • Record the video within 24 hours of delivery.

  • Accepted formats: MP4, MOV, or AVI (Maximum file size: 100 MB).

Important: If no unpacking video is recorded and damage is reported later, Taarasa will not be able to process the exchange request.

Exchange Process

1. Contact Us Within 24 Hours

Email us at support@taarasa.com (update this with your official email if different) along with:

  • Order Number

  • Description of the issue

  • Complete unpacking video

2. Review Process

Our quality team will review your request within 2–3 business days.

3. Approval Notification

If your request is approved, we will provide return instructions and a return shipping label.

4. Return Shipping

  • Pack the product securely.

  • Use the provided return label.

  • Return shipping charges will be covered by Taarasa for approved exchange requests.

5. Replacement Dispatch

Once the returned item is received and inspected, a replacement of the same product will be dispatched within 5–7 business days.

Return Shipping Information

Who Pays for Return Shipping?

  • Approved Exchange: Return shipping will be paid by Taarasa.

  • Rejected Exchange: If the product is still returned, return shipping charges will be borne by the customer.

Packaging Requirements

  • Use the original packaging whenever possible.

  • Ensure the product is securely packed.

  • Include all original tags, accessories, and packaging.

  • Attach a copy of the order confirmation or invoice.

Refund Information

No Monetary Refunds

Taarasa does not offer monetary refunds under any circumstances.

Approved claims will receive only a replacement of the same product, subject to stock availability.

Payment Security

All payments are processed through secure payment gateways. Once payment has been completed successfully, the transaction is considered final and cannot be reversed by Taarasa.

Special Circumstances

Wrong Product Delivered

If you receive a product different from what you ordered, Taarasa will replace it with the correct item at no additional cost.

Shipping Damage

Products damaged during transit and clearly shown in the unpacking video are eligible for exchange.

Repeated Quality Issues

If a replacement product also has a genuine manufacturing defect, our support team will work with you to provide an appropriate resolution, which may include store credit where applicable.

Important Timelines

Process Timeline
Report an Issue Within 24 hours of delivery
Review Process 2–3 Business Days
Return Shipment Within 7 days of approval
Replacement Dispatch 5–7 Business Days after receiving the returned item

Contact Us

For exchange requests or questions regarding this policy:

Email: support@taarasa.com (Update with your official email)

Phone: +91 6300131893 (WhatsApp)

Please include your Order Number, Issue Description, and Unpacking Video while contacting our support team.

Policy Updates

Taarasa reserves the right to update or modify this Refund & Exchange Policy at any time without prior notice. Any changes will be published on this page along with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.